Privacy Policy

1.Introduction

Northgate Remodeling Company LLC (“Northgate Remodeling,” “Company,” “we,” “us,” or “our”) is a licensed California residential remodeling contractor serving Walnut Creek and the surrounding East Bay area.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you:

• Visit our website hosted on Squarespace
• Submit a contact form
• Request an estimate
• Enter into a remodeling contract with us

2.Information We Collect

A. Information You Provide Directly

When you complete a contact or estimate form on our Squarespace website, we may collect:

• Full name
• Email address
• Phone number
• Property address
• Description of your project
• Any additional information you choose to provide

When you become a client, we may also collect:

• Billing address
• Signed contracts
• Permit information
• Project specifications
• Payment information (processed via invoicing or third-party payment services)

B. Automatically Collected Information

Our website is hosted by Squarespace, which may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website

Squarespace may use cookies and similar technologies to operate and improve the website experience.

We may also use Google Analytics or similar services to understand website traffic and improve our services.

3.How We Use Your Information

We use personal information to:

• Respond to estimate requests and inquiries
• Schedule consultations
• Draft proposals and contracts
• Obtain permits and coordinate inspections
• Communicate regarding active projects
• Process invoices and payments
• Maintain records required under California contractor laws
• Improve our website and services

We do not sell personal information.

4.Sharing of Information

We may share personal information only when necessary to operate our business, including:

• Subcontractors and suppliers involved in your project
• Permit offices and local government agencies
• Accounting professionals and payment processors
• Insurance providers
• Legal advisors when required

We do not share information for marketing resale purposes.

5.Squarespace & Third-Party Services

Our website is hosted by Squarespace. Squarespace may collect and process data in accordance with its own privacy practices. For more information, you may review Squarespace’s Privacy Policy.

If we use third-party tools (such as Google Analytics or invoicing/payment software), those providers may collect limited data necessary to perform their services.

6.California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Request access to personal information we collect about you
• Request correction of inaccurate information
• Request deletion of personal information (subject to legal and contractual obligations)
• Know what categories of personal information we collect and how we use it

To exercise your rights, contact us at:

Email: info@northgateremodeling.com
Phone: (925) 289-8609

We will respond in accordance with applicable California law.

7.Data Retention

We retain personal information as long as necessary to:

• Fulfill contracts
• Comply with CSLB and California contractor recordkeeping requirements
• Maintain tax and accounting records
• Resolve disputes or enforce agreements

8.Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

9.Cookies

Our website may use cookies through Squarespace and integrated tools. You may adjust your browser settings to refuse cookies, though this may affect site functionality.

10.Children’s Privacy

Our services are intended for homeowners and property owners over the age of 18. We do not knowingly collect personal information from minors.

11.Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12.Contact Information

Northgate Remodeling Company LLC

2872 Ygnacio Valley Road #215
Walnut Creek, California 94598

info@northgateremodeling.com